Privacy Policy

Last updated: April 29, 2026

Great Lakes Property Management Group, LLC ("Great Lakes PMG", "we", "us") respects your privacy. This policy describes what information we collect, how we use it, and the choices you have. It applies to our property management services, our tenant and contractor portals, and any SMS notifications we send.

Information we collect

  • Tenants: name, address, phone number, email, and the contents of service requests you submit.
  • Contractors / vendors: name, business name, email, mobile phone, trades and service area, years in business, and W-9 / payment information.
  • Site usage: standard server logs (IP address, browser type, pages visited) for security and operational diagnostics.

How we use your information

  • To dispatch service requests and coordinate maintenance work at our managed properties.
  • To send transactional notifications (email and, where you've opted in, SMS) about request status, assignments, and invoicing.
  • To process payments and produce tax documentation (W-9 / 1099) for contractors.
  • To respond to your questions and provide support.

SMS messaging and consent

We send SMS messages only to contractors who have explicitly opted in by checking the SMS consent box on our contractor application form at /contractors/apply. Messages are transactional — assignment dispatches, status updates, and operational notifications. We do not send marketing or promotional SMS.

Reply STOP to any message at any time to opt out. Reply HELP for support information. Message frequency varies based on assignment volume. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

We do not share, sell, or rent your phone number or SMS opt-in data with any third parties for marketing purposes. SMS opt-in information is used solely to deliver the transactional notifications described above.

How we share information

We share information only as needed to operate our services:

  • With contractors we dispatch to your property, so they can complete the assigned work.
  • With service providers who help us operate (hosting, email delivery, SMS delivery, payment processing) under contracts that require them to safeguard your information.
  • When required by law, court order, or to protect our rights.

We never sell your personal information. We never share your phone number or SMS opt-in data with third parties for their marketing purposes.

Data retention

We retain personal information for as long as needed to provide our services, comply with legal and tax obligations, and resolve disputes. Contractor records associated with paid invoices are retained for the period required by federal and state tax regulations.

Security

We use industry-standard administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

Your choices

  • SMS opt-out: reply STOP to any message, or email us to be removed from the SMS list.
  • Email opt-out: reply requesting removal, or use the unsubscribe link where available. Transactional emails about active service requests cannot be disabled while a request is open.
  • Access, correction, deletion: contact us using the address below.

Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Material changes will be communicated through the same channels you've consented to.

Contact us

Privacy questions or requests: email service@greatlakespmg.com.